Terms & Conditions
The terms governing your use of the FitCity website and participation in our events.
Last updated: July 2026
Acceptance of Terms
By accessing and using the FitCity website, you accept and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
Event Registration
When you register for a Fit City event, you agree to provide accurate information and comply with all event rules and safety guidelines. Registration fees, where applicable, are non-refundable unless the event is cancelled by Fit City.
Participant Conduct
Participants must conduct themselves in a safe and respectful manner at all times. Fit City reserves the right to refuse entry or remove participants who behave inappropriately or dangerously.
Challenges & Rewards
Digital rewards, badges and tokens have no monetary value unless explicitly stated. Fit City reserves the right to modify, suspend or discontinue challenges and rewards at any time.
Intellectual Property
All content on the FitCity website, including logos, designs and text, is the property of Fit City or its partners and may not be reproduced without permission.
Liability
Fit City is not liable for any injury, loss or damage arising from participation in our events, except where caused by our direct negligence. Participants are encouraged to obtain appropriate personal insurance.
Account Suspension & Termination
Fit City may suspend or terminate your account and access to the platform at our sole discretion, with or without notice, where you breach these Terms, misuse the platform, engage in conduct that endangers others, or fail to pay any applicable fees. We may also suspend access during investigations into suspected misuse. Upon termination, your right to use the platform ceases immediately; event registrations and any associated fees are handled in line with our event registration terms, and earned digital rewards may be forfeited. You may close your account at any time by contacting us, which terminates your access but does not automatically refund any fees paid.
Dispute Resolution
If a dispute arises out of or relates to these Terms or your use of Fit City, the parties will first attempt to resolve it informally. You must notify us in writing at privacy@fitcity.world within 30 days of the issue arising, setting out the details of the dispute. If the matter is not resolved within 14 days of that notice, either party may refer the dispute to mediation under the rules of the Arbitration Foundation of Southern Africa (AFSA); if mediation does not resolve the dispute within 60 days, it shall be finally resolved by arbitration under AFSA rules, conducted in Johannesburg in English.
Governing Law & Jurisdiction
These Terms and any dispute arising from them are governed by the laws of the Republic of South Africa. The South African courts have exclusive jurisdiction over any claim or matter relating to these Terms, and the parties submit to the jurisdiction of the Magistrates' Court or High Court of South Africa, Gauteng Division, Johannesburg, as appropriate to the value of the claim.
Changes to Terms
We may update these Terms and Conditions at any time. Continued use of the platform after changes constitutes acceptance of the updated terms.